Cancellation and Rescheduling Policies

 

Canceling your visit

Cat Lounge Sessions & Private Sessions

  • Cancellations are only refundable if requested 24 hours in advance of your booking time.

  • PLEASE NOTE that if you book a session that is less than 24 hours from the time of payment, you will not be able to cancel with a refund.

Special Events (Meowga, Sound Bath, ect):

  • Cancellations are only refundable if requested at least 48 hours in advance of your booking time.

  • PLEASE NOTE that if you book a session that is less than 48 hours from the time of payment, you will not be able to cancel with a refund.

After these periods, you are allowed to reschedule.

You can cancel from the link in your booking confirmation email if it is within these windows. If you are having trouble cancelling, please contact us:

Rescheduling your visit

Cat Lounge Sessions:

  • Rescheduling is allowed up to 2 hours before your original booking. After this time, you will need to pay in full for the time you wish to reschedule to.

  • PLEASE NOTE if you book a session that is less than 2 hours from the time of payment, you will not be able to reschedule without payment.

Private Sessions & Special Events (Meowga, Sound Bath, ect):

  • Rescheduling is allowed up to 24 hours before your original booking. After this time, you will need to pay in full for the time you wish to reschedule to.

  • PLEASE NOTE if you book a session that is less than 24 hours from the time of payment, you will not be able to reschedule without payment.

You can reschedule from the link in your booking confirmation email if it is within these windows. If you are having trouble rescheduling, please contact us: